Stand-by Positions & 7-Minute Rule


The Crossing Safety Ambassador (CSA) is ready and at the location, they are on standby in case someone calls in sick. If no one calls in sick for the first shift of the day and standby is no longer needed, the staff is paid for four hours and can go home. If it so happens that an intersection needs to be filled and the standby is covering for that region, they are to cover and will be paid for 6.5 hours instead of 4. Standby will Clock in three times for the three-shift times scheduled and two and a half hours will be added at the end of your shift totaling 7 hours for the day.


Crosswalk Safety Ambassador is ready to work for all three shifts required in the designated area they are on standby for. After each shift standby is not needed, staff will be notified and will await their next sign-in time. After the last shift if all attendants are signed in, then staff are no longer required as standby for the day and will be paid for the 7 hours and are able to depart.


  • 3 Stand-by shifts per day are assigned for the entire program.

  • Each stand by is broken down into three large areas being:

    • a) West

    • b) Central

    • c) East

All stand-bys are assigned a central location for the duration of their shift.

This location may be pinpointed at an intersection another colleague may be positioned at, a local coffee shop, gas station, or public library. Being in a central location is important to ensure travel time is reduced when called on to support a nearby intersection.

Standbys are offered an Uber if they do not have access to a personal vehicle in order to get them to the location as fast as possible. It is the staff’s responsibility to find their own transportation back home at the end of the shift.

The West and East stand-bys are on guard for the entire day (total 7-hour period) while the central stand-by is on guard for only the morning shift. The central standby is required to fulfill an entire (7 hour) service if assigned a location that requires assistance.

A standby staff forfeits the right to deny their services when contacted to aid under the following expectations.


  • West stand-by is expected to travel to the west and center parts of the city up to the Don Valley Parkway (DVP) when needed

  • East stand-by is expected to travel anywhere in Scarborough along with the center of the city up to Allan Road.

  • Centre stand-by is expected to travel not only the center but also the west or east part of the city.


If the standby is called in for the first shift but is unable to complete the second and third shift, they will only get paid for the 1.5 hours that they have worked.

If a standby does two shifts and completes the third, payment will be made for all three shifts.

If all three shifts are completed, you will get a 2.5-hour bonus added on which the total hours completed is 7 hours.


The 7-minute rule is EXTREMELY important to the management team and states that the Crosswalk Safety Ambassador can only be late up to 7 minutes after the start time of the posted shift on Humanity.

Example: Staff with a shift start time of 7:30 am must be signed in by 7:37 am.

If the CSA has not clocked in, they must call their Supervisor and let them know why they have not clocked in yet. If the Supervisor receives no call, then they are to call the late staff member just once and find out the location of the staff member.

If the staff member does not pick up on the Supervisor’s first contact attempt, then a stand-by in that region will be deployed.

Once a standby is deployed the original staff member in that shift will be reprimanded.

If for example the staff member shows up at 8 am without any notice of clarification, they will be sent home without pay as the stand-by will have already taken control over that intersection by then.